Effective Date: Feb 2, 2025

​

Introduction

​

Welcome to Pine Crest Global FZE ("Company," "we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your data when you visit our website www.pinecrest-global.com (the "Website") or engage with our services.

​

By accessing or using our Website, you consent to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our Website.

​

Information We Collect

​

We may collect and process various types of data from users of our Website, including:

​

Personal Information You Provide

​

When you interact with us, such as by filling out contact forms, subscribing to newsletters, making inquiries, or placing orders, we may collect:

• Full Name

• Email Address

• Phone Number

• Company Name

• Billing and Shipping Address (if purchasing products or services)

• Payment Information (collected securely through third-party payment processors)

• Any Other Information You Provide Voluntarily

 

Automatically Collected Data

​

When you visit our Website, certain data is collected automatically using cookies and similar technologies, including:

• IP Address

• Browser Type and Version

• Operating System

• Referring Website or Source

• Pages Visited and Time Spent on Our Site

• Clicks, Scrolls, and Other Interactions

• Device Identifiers and Location Data (if enabled on your device)

​

Cookies and Tracking Technologies

​

We use cookies, beacons, and similar technologies to enhance user experience, analyze trends, and gather demographic information. You can control cookie settings through your browser preferences.

​

How We Use Your Information

​

We use the collected information for various business purposes, including:

Providing Services: Fulfilling orders, processing payments, and delivering products or services.
Customer Support: Responding to inquiries, troubleshooting issues, and providing assistance.
Marketing & Communication: Sending newsletters, promotional offers, and updates (only if you opt-in).
Website Improvement: Enhancing functionality, fixing bugs, and optimizing content.
Security & Fraud Prevention: Protecting against unauthorized access and malicious activities.
Legal Compliance: Meeting regulatory and legal obligations under UAE, Spain, and international laws.

​

Legal Basis for Processing (for EU Users under GDPR)

​

If you are located in the European Union (EU) or European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Contractual Necessity: When processing is required to provide you with our services.

• Legitimate Interests: For improving our services, fraud prevention, and business operations.

• Consent: When you explicitly agree to receive marketing communications.

• Legal Obligation: When required by law or regulatory authorities.

​

Sharing of Information

​

We do not sell, trade, or rent your personal data. However, we may share your information with:

​

a. Third-Party Service Providers

We may disclose your data to third-party service providers who assist in:

• Website hosting and maintenance

• Payment processing

• Marketing and analytics

• Customer support and communication tools

These providers are contractually obligated to protect your data and use it only for specified purposes.

​

b. Business Transfers

If Pine Crest Global FZE undergoes a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

​

c. Legal and Regulatory Compliance

We may disclose personal data if required by law, legal processes, or law enforcement requests.

​

Data Security & Retention

​

We take appropriate technical and organizational measures to protect your personal data, including:

• Encryption of sensitive data

• Secure servers and access control

• Regular security audits and monitoring

• Compliance with international data protection standards

We retain personal data only as long as necessary to fulfill business purposes and comply with legal obligations.

​

7. Your Rights & Choices (For EU, UAE & Other Jurisdictions)

​

Depending on your location, you may have the following data protection rights:

Right to Access – Request a copy of your personal data.
Right to Rectification – Correct inaccurate or incomplete data.
Right to Erasure ("Right to be Forgotten") – Request deletion of your data.
Right to Restrict Processing – Limit the way we use your data.
Right to Data Portability – Receive your data in a structured, readable format.
Right to Object – Stop us from using your data for direct marketing.
Right to Withdraw Consent – Opt out of marketing emails anytime.

​

To exercise these rights, email us at info@pinecrest-global.com.

​

International Data Transfers

​

As Pine Crest Global FZE operates in UAE and Spain, we may transfer your data between these locations. We ensure compliance with GDPR and UAE data protection laws when transferring data internationally.

​

Cookies and Tracking Technologies

​

We use cookies for:

• Essential Website Functionality

• Analytics and Performance Tracking

• Marketing and Personalized Ads

You can manage or disable cookies through your browser settings.

​

Third-Party Links & External Websites

​

Our Website may contain links to third-party sites. We are not responsible for their privacy policies or content. Please review their policies before providing any personal information.

​

Children’s Privacy

​

Our services are not intended for individuals under 18 years old, and we do not knowingly collect data from minors. If we discover that a minor has provided personal information, we will delete it immediately.

​

Changes to This Privacy Policy

​

We reserve the right to update or modify this Privacy Policy at any time. We will post any updates on this page and revise the Effective Date accordingly.

​

Contact Information

​

For questions or concerns about this Privacy Policy, you can contact us at:

​

Pine Crest Global FZE

Ajman Free Zone C1 Building, Ajman, UAE
info@pinecrest-global.com
+971 50 734 7255